We are Exoticca Travel UK Limited. References to "We", "us" and "our" in these booking conditions means Exoticca Travel UK Limited based in Chase Green House 42, Chase Side, Enfield EN26NF, UK with VAT Number GB257155495 (Registration number 10446295). Exoticca Travel UK is a subsidiary of Pangealand, S.L., parent company, registered in the Commercial Register of Barcelona in volume 43.807, page 149, sheet B-438.854, with CIF B-66.052.887, and whose registered office is located at Carrer Aribau 195, 2nd floor, 08021 Barcelona. Phone number :+44 20 3883 7364. Contact form available here.

References to "you" and "your" in these booking conditions means all persons on the booking (including anyone added or substituted at a later date. Exoticca Travel UK Limited is a member of ABTA, membership number Y6417. Please see clause 17 for further details about ABTA.

These booking conditions along with any other written information we brought to your attention before we confirmed your booking form the basis of your contract with us for the travel arrangements detailed on www.exoticca.com/uk and making up your booking (‘your arrangements’). Please read them carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound by all of them. If you are booking for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable.

You must be 18 years old at the time of booking and possess the legal capacity and authority to act and travel as the lead name on the booking. We will only deal with the lead name on the booking in all correspondence.

Special Note: We endeavour to ensure the accuracy of all the information and prices on our website and in our advertising material. However, occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You must check the current price and all other information relating to the arrangements that you wish to book before your booking is confirmed.

In these terms, a ‘package’ means the pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty-four hours or includes overnight accommodation:—(a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

1. Validity

The Terms and Conditions of Use detailed below apply for reservations made from October 24th 2024  onwards.

If the reservation was made before October 24th 2024 , the following Terms and Conditions will apply.

In case of rescheduling or usage of wallets, the applicable terms and conditions will be those in force at the time of confirming the new reservation. For example, if the rescheduled trip was confirmed on or after  October 24th 2024 , the Terms and Conditions described below will apply.

2. Our agreement

An online booking process must be followed in order to book your holiday. In some cases, where you contact our call centre, we will complete this process on your behalf. By submitting (or agreeing that we may submit on your behalf) the booking via our website, that person accepts these terms on behalf of all persons named on the booking. A binding agreement for your arrangements will come into existence between you and us when we issue a confirmation. Please check all your booking details, including your personal information, before submitting your booking for confirmation. If you are booking through our call centre, please ensure that you provide all the correct information, and check the confirmation (or any other document issued) immediately on receipt. It may not be possible to make changes to your arrangements later so you should review the information before finishing your purchase and in case you need a later change consider that section “Changes” of these Terms and Conditions will apply. You can also access your booking details in your “My Account”

The suppliers delivering the services in your arrangements work in accordance with their own terms and conditions which will also form part of your agreement with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions.

Travel is personal and each individual’s goals and experiences may differ. We will not be bound by, or liable for, any description, photograph, representation or warranty made by or provided by any independent third party sales representative, travel agent, or other person or entity relating to any holiday/vacation offered by Exoticca.

3. Payment

You must make payment for your arrangements in accordance with the instructions we give you. Generally speaking, in order to reserve your place, a deposit must be paid at the time of booking. The full balance must also be received according to the informed installments. Bookings made 30 days or less before departure must be paid for in full at the time of booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation fees set out in the section “Cancellation Policy” will apply.If you are paying by credit card you agree that in the event of cancellation you will be bound by the cancellation policies contained herein, and will waive your right to a chargeback, except in the case of fraud. If you do request a chargeback that we then have to dispute, you will be liable for all of our costs, including attorneys’ fees.

 

4. Insurance

We recommend that all persons on the booking purchase comprehensive travel insurance. Certain countries have a requirement for foreign visitors to have valid medical insurance on entry. We cannot be held responsible for denied entry if a guest is unable to provide details to authorities of insurance or denial of entry for any reason. Please note that insurance companies usually limit the time between booking and/or departure date and the issuance of the policy and therefore we recommend purchasing the insurance immediately after receiving the confirmation of the booking from us.

Travel insurance is important and you should take it out as soon as possible. For  advice from ABTA see https://www.abta.com/tips-and-advice/planning-and-booking-a-holiday  or visit the Government’s Travel Aware https://travelaware.campaign.gov.uk/

 

5. Special Request

Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try to meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. Special requests that have been noted on your confirmation or any other documentation do not amount to a promise to meet that request. A failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

 

 

6. Disabilities and medical problems

If you or any member of your party has any medical problem or disability which may affect your chosen arrangements, please provide us with full details before we confirm your booking so that we can try to advise you as to their suitability for you. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

 

 

7. The price you pay

The price of your chosen arrangements is calculated based on the services and dates you select, and will depend on the number of persons included in the booking. It is your responsibility to review the sections of your enquiry titled "the price includes" and "price does not include" before completing the booking process.

In some countries, hotels or other travel services may require payment of a fee or tourist tax locally. Please enquire for further details.

Please note that we reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the prices of confirmed holidays. 

Additional handling fees in the amount of 20 GBP  will apply. These handling fees are not refundable and are separate from the price of your travel package.

 

8. Cancellation Policy

A partial cancellation of a booking is not allowed. In case the customer (s) wants to cancel the booking the cancellation policy of this section will apply. In this sense, Exoticca incurs in several non-refundable costs before the cancellation is made and therefore the penalties are just proportional to these non-recoverable expenses. In case of cancellation, Exoticca is entitled to claim for the applicable penalty and in any case, for the expenses/costs incurred.

All products/services added to the trip and purchased after the reservation date cannot be canceled with less than SIXTY (60) days before the trip. Any cancellation of the products/services added to the trip with less than SIXTY (60) days before the departure date will have a penalty of ONE HUNDRED PERCENT (100%) of the amount of the canceled added service. 

8.1 Cancellation by the Customer

Once a partial or total payment has been made, cancellations will only be accepted in writing. In the event that the Client wishes to request the cancellation of his reservation, he must send his request through our contact form available here.

Your notification of cancellation request will only take effect once it is received in writing, and in the event that the reception is made outside the operating hours of our Customer Service team, it will take effect from the next business day (check the operating hours in the "Contact" section of our website).

If there are specific cancellation conditions for a given trip, they will be indicated in the "conditions" section of the offer. If there are no specific conditions, the cancellation fees set out below will apply.

At any time prior to the start of the combined trip, the traveler may cancel the trip and, in that case, the cancellation policy and applicable cancellation fees for customers who wish to cancel their trip voluntarily will be:

• If the cancellation occurs SIXTY (60) or more days prior to the departure date of the trip, the amount corresponding to the SIXTY PERCENT (60%) of the total amount of the booking will be deducted as a penalty.
• If the cancellation occurs FIFTY NINE (59) or less days before the departure date of the trip, SEVENTY FIVE PERCENT (75%) of the total amount of the trip will be deducted as a penalty.

Without prejudice to the possible contracting of the coverage provided for in the following clauses.

The penalties and management expenses will be deducted from any collection that would have been received by Exoticca.

Likewise, the handling fees paid will not be refundable in case of cancellation by the client.

If the reasons for your cancellation were covered by the insurance company's terms and conditions, you may claim these charges from them.

8.2 Cancellation by Exoticca

Exoticca reserves the right to: 

• change the date of departure or conclusion of the trip
• modify any non-essential aspect of the trip
• cancel or modify the trip or any routes within the trip or objectives set out in the itinerary 
• cancel the trip in case of not having the minimum quota of registered people/travelers to consolidate and execute the trip

In the event of any change, modification, cancellation, postponement or delay under this condition, you acknowledge that you will have no right of cash refund of the trip price (whether in whole or in part) and no right to claim compensation for any injury, loss or damage or other additional expenses incurred by virtue of the change, modification, cancellation postponement or delay.

Special note on the situation of COVID-19.

In the event that the destination country of the trip requires the presentation of a PCR test or any other necessary requirement for the trip, the costs related to it will be borne by the client, as well as the responsibility of doing it within the time required by the destination of the trip. In the event that the client, once the trip has started, presents any symptoms related to COVID and that results in a modification of the contracted services, (e.g. overnight stay, hotel or flight changes), the extra costs will be borne by the clients and the same must subsequently be claimed from their insurer.

 

 

9. Cancellation coverage

9.1. Optional coverage for unforeseen events prior to the trip

To contract the coverage described below, the customer must pay an added non-refundable fee to the price of the trip that will be defined in the purchase process and that will vary depending on the trip. Likewise, said coverage will be unique, linked to the trip with which it is contracted and non-refundable.

• Flex Coverage

In case of contracting the "Flex" coverage, the client will enjoy the following coverage:

Flexible cancellation. The client may cancel their trip up to THIRTY (30) days before its start date. With this policy, the client can obtain a refund of the amounts paid in travel credit. After the aforementioned period, cancellations will entail the application of the provisions of the Cancellation Policy section and the payment of the amounts described therein.

The Exoticca travel credit is a non-refundable virtual voucher or coupon that can be used on any trip published on our website and at the time the Client wishes (the Exoticca travel credit does not expire). If the amount of the trip is less than the available credit, the difference will remain available in the User's "Exoticca Wallet", ready to be used for another trip. If the amount of the trip is greater than the available credit, the difference must be paid by the Client following the payment conditions defined in the "Payments" section.

In the event that the Client decides to reject the use of the Exoticca travel credit as a return method, they may opt for a cash refund. The cash refund implies the application of the penalty of 75% of the amount of the trip in accordance with the "cancellation by the client" policy.

If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation fees set out in the section “Cancellation Policy” and penalties will apply.

• Flex + Coverage (“Flex Plus”)

In case of contracting the "Flex plus" coverage, the client will enjoy the following coverage:

Flexible cancellation with a refund option. The client may cancel their trip up to THIRTY (30) days before its start date. After the aforementioned period, cancellations will entail the application of the provisions of the Cancellation Policy section and the payment of the amounts described therein.

In case of cancellation, the client may cancel for any reason up to THIRTY (30) days before the start date of the trip. With this policy, the client can obtain a refund of the amounts paid in travel credit or cash, as desired. Once the aforementioned period has elapsed, cancellations will entail the application of the provisions of the Cancellation Policy and the payment of the amounts described therein. 

The price of "Flex" and "Flex plus" coverages as well as handling fees will not be refundable. Only one cancellation is allowed with each purchase of a protection plan. These coverages can only be purchased up to SIXTY (60) days pre departure.

If we do not receive any payment due in full and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation fees set out in the section “Cancellation Policy” and penalties will apply.

Other Cancellation by Exoticca

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by Force Majeure i.e. any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concern’s control.

We consider a pandemic like COVID-19 a force majeure event. However, due to the fact that COVID-19 has been of an unparalleled impact for the travel industry, both businesses and travelers, Exoticca has defined a series of special conditions to facilitate the recovery of our activity. These special conditions have been described in detail in the previous section.

For group travels, Exoticca designs specific arrangements in destination considering a certain quantity of passengers therefore in some cases if the minimum number is not reached we reserve the right to cancel your booking and addresses as a “major change” with the conditions mentioned in the chapter “Changes”.

 

10. Changes

10.1 Changes by the Customer

If you wish to make any changes to your arrangements after they have been confirmed you must inform us in writing using the “Contact Us” form on this website as soon as possible. 

Your notice requesting a change will only take effect when it is received in writing, and if it is received outside our Customer Service operating hours, it will only be effective from the next working day (see our Customer Service operating hours in the section “Contact” of this website). In the event that we are unable to assist with making a requested change, and you do not wish to proceed with the original booking we will treat this as a cancellation by you and the conditions mentioned in the Cancellation Policy will apply based on the anticipation to the departure date by you’ will apply based on the anticipation to the departure date.

We can’t guarantee that changes can be met, although we will do our best to assist. In the event we can meet your requested change, you shall pay any applicable rate changes or extra costs incurred by EXOTICCA and any costs or charges incurred or imposed by any of our suppliers.

Certain arrangements, in particular sums paid for flights, may not be amended after they have been confirmed and any alteration or cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges above.

10.2 Changes by Exoticca

Because we plan your arrangements many months in advance, in some circumstances we must reserve the right to make changes to them and cancel them.

Most changes will be minor, and while we will do our best to notify them to you as soon as reasonably possible before your departure, we will have no other liability to you in respect of them.

Examples of “minor changes” made before departure include the following:

• A change of overall length of your arrangements of twelve hours or less.
• A change of accommodation to another of the same standard or classification.

Occasionally we may have to make a major change to your confirmed arrangements. Examples of “major changes” made before departure include the following:

•  A change of accommodation area for the whole or a significant part of your time away.
•  A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
•  A change of overall length of your arrangements of twelve hours or more.
• A significant change to your itinerary, missing out one or more destinations entirely.
• The entire cancellation of the trip due to the unreaching of the minimum quota for the group (this only applies for group travelling).

If we have to make a major change or cancel, we will tell you as soon as possible and if there is time to do so before departure, we will offer you the choice of:

• Accepting the changed arrangements
• Having a refund of all amounts paid with a Travel Credit
• Accepting an offer of alternative arrangements of comparable standard from us, if available (we will refund with a Travel Credit any price difference if the alternative is of a lower value, the same way you will incur in extra costs if the alternative is of a higher value).

You must notify us of your choice within 3 days of our offer. If you fail to do so we will assume that you have chosen to accept the change or alternative arrangements.

We will not offer you compensation and the above options will not be available where:

• We make a minor change
• We cancel as a result of your failure to make payment in accordance with these terms
• Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

If we become unable to provide a significant proportion of your arrangements after you have departed, we will make alternative arrangements for you but if it is impossible to do so, or you choose not to accept them for good reasons, we will, where appropriate, provide you with equivalent transport back to your place of departure or another place we both agree. If your arrangements are a package, and if appropriate in all the circumstances, we will also pay you reasonable compensation with the exception of changes or cancellations are caused by "force majeure" (please see the forthcoming section for more details), we regret we will be unable to make any refunds, pay you compensation or meet any costs or expenses you incur as a result. The above sets out the maximum extent of our liability for changes and cancellations and we regret we cannot meet any other expenses or losses you may incur as a result of any change or cancellation.

 

11. Complaints

If you experience a problem during your holiday, please immediately inform the relevant supplier so that they can take steps to put things right. You can also reach us using the “Contact Us” form on our website, or through our Emergency line that will be communicated to you before travelling.

If your complaint remains unresolved and you wish to complain further, please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving your booking reference and all other relevant information. Failure to follow the procedure set out in this clause may affect ours and the applicable supplier’s ability to investigate your complaint and could affect your rights under our agreement.

In the event of Exoticca failing to provide contracted services, or if they are provided incorrectly, the consumer is required to make a written complaint within 30 days from the end of the trip in question.

For details about the ABTA scheme for resolving disputes please see clause 17 on ABTA.

 

12. Your behavior

If in our opinion or in the opinion of any person in authority, your behavior is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result. 

 

13. Our Responsibilities

We accept responsibility as an “organizer” under the Package Travel, Package Holidays and Package Tours Regulations 2018. Subject to these booking conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you as set out on your confirmation, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

• The act(s) and/or omission(s) of the person(s) affected;
• the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
• unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
• an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

We may however provide you with reasonable assistance in the event you experience difficulty arising out of these circumstances if your arrangements amount to a package.

We will not be responsible or pay you compensation:

• For services or facilities which do not form part of our agreement or where they are not advertised by us. For example any excursion you book while away, or any service or facility which your hotel or any other supplier agrees to provide for you; or
• for any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen you would suffer or incur if we breached our contract with you; or that relate to any business.

Luggage and other personal belongings are transported at your own risk so should be supervised at all times. For air, rail, sea or river transport the conditions set by transportation companies will apply, being the applicable passenger ticket document issued. In the event of harm, late delivery or loss, you shall report this immediately to the air carrier.

Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):

• whether or not you have followed the complaints procedure as described in these conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions;
• the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of your arrangements;
• when making any payment, we are entitled to deduct any money which you have received or are entitled to receive from any transport provider or hotelier for the complaint or claim in question.

Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party and must provide ourselves and our insurers with all assistance we may reasonably require. 

 

 

14. Jurisdiction and applicable law

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. We both agree that any dispute, claim or other matter which arises between us out of or in connection with your contract or booking will be dealt with by the Courts of England and Wales only. You may however, choose the law and jurisdiction of Scotland or Northern Ireland if you live in those places and if you wish to do so.

 

15. Financial security for packages

We are required to provide security for the monies that consumers pay for certain types and combinations of travel arrangements booked with them and for consumers’ repatriation in the event of their insolvency. We provide full financial protection for our package holidays:

For flight-based holidays this is through our Air Travel Organizer’s License number [11248]. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things do not go as planned. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent or your credit card issuer if where applicable. You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. 

 

16. Passport, Visa and Immigration Requirements and Health Formalities

It is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. We can only provide general information about this. You must check requirements for your own specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable. Requirements do change and you must check the up to date position in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the Embassy of the country you are visiting.

For further information contact the Passport Office on 0870 5210410 or you can also visit the UK Government passport page https://www.gov.uk/going-and-being-abroad/passports . Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit  https://www.gov.uk/foreign-travel-advice 

Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through which you are traveling.

For passports, different countries have different rules on how long passports must be valid for. Since the UK left the EU, clients travelling to Europe must have passports issued less than 10 years before the date they enter the destination country and valid for at least 3 months after the day they plan to leave.

The airlines, in compliance with the requirements of the US Government, are legally obliged to allow the Bureau of Customs and Border Protection (CBP) US data to access certain travel and booking of passengers flying into / from or transiting through the US. This data is primarily used to prevent and combat terrorism, organized crime and other serious transnational criminal offenses. All persons traveling to the USA must fill out a questionnaire online with a minimum of 72 hours before entering the plane. To do this, you must go to https://esta.cbp.dhs.gov/ and follow the steps. The information provided here will be encrypted and completely confidential. The cost of this procedure is payable by you. The authorisation is valid for two years or until the passport expires.

PASSPORT AND VACCINATION NOTICE: On all national and international trips, you must check the mandatory admission (e.g. US and ESTA, Canada and eTA or others authorities), passport validity (some countries require passport validity up to 6 months after the date of return) and vaccination requirements (vaccination guidelines and diagnostic tests), by the authorities of each of the countries of destination and/or stopover. Check the official websites of Inmigration and health agencies of your country and of the countries of destination and stopover, as well as the requirements of the airlines. In the event of being denied by the authorities the exit or entry to the country of destination or transit, for particular reasons of the traveler for lack of the requirements that are demanded, due to a defect in the required documentation, and/or for not being a carrier of The same, Exoticca declines all responsibility for events of this nature, resulting in any expense incurred by the traveler and applying the policy of failure to show up at departure.

Further travel health advice can be found on
https://travelhealthpro.org.uk/countries 

Special note on COVID-19 situation

Should a PCR or any travel requirements necessary to enter the destination of a purchased trip, the arrangements within the required timescale and related costs will be entirely the customer’s responsibility. Once the trip has begun, should the client present any symptoms related to COVID, resulting in the modification of the contracted services, (e.g. night's stay, changes of hotel or flights) any additional expenses will be the customers responsibility and must subsequently be claimed from their insurance company. 

17. Flights

The flight timings given on booking are for general guidance only and are subject to change. The actual flight times will be those shown on your etickets. You must accordingly check your etickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been issued.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in connection with any flight. When this information is provided at the time of booking or subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements without paying our normal charges.

Our website is our responsibility. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Please note that in accordance with Air Navigation Orders passengers who are under the age of 18 on the date of travel are considered minors for the purpose of an air service. Minors must travel with an adult and therefore Exoticca will not organize trips for minors unless they are accompanied by an adult.

Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details will be published at EU airports and available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us.

General conditions of air transport

The airlines determine the conditions of implementation of air transport and are solely responsible for the changes in schedules or routes, stops, changes of airport delays and flight cancellations. In most cases, all these circumstances respond to the overbooking of airspace, the need to respect the rules of air navigation and the period of maintenance of aircraft at airports, all with the sole purpose of ensuring safety for passengers.

We will not be liable for any schedule changes, delays, cancellations and other circumstances attributable to the carrier, your own actions or those of a third party or force majeure.

Please note that if you do not use the outbound flight ticket, the company can cancel the return flight.

Check-in and queuing times vary from airline to airline, and we recommend all travelers to arrive at the airport sufficiently in advance of the departure time. Procedures may vary, it is your responsibility to inform yourself about and fulfill the latest airline and entry requirements for your destination, return trip and any possible transit countries.

It is important to note that, once you have been issued with an eticket for your flight, that flight will not be refundable. To change requests, the conditions set by the airline for the appropriate fee will apply.

Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight within the 48 hours prior to departure:

• Directly with the airline
• Through the link www.checkmytrip.com

In the booking process, we will request personal and contact information so that we may communicate if necessary, any incident that may arise in your booking. We will have no liability if the data you provide is incorrect or incomplete.

Documentation required for your trip.

It must include the name and surname of passengers as stated in its documentation (ID card, passport or residence/NIE)

It is the responsibility of each passenger to ensure you have valid travel documentation which meets the requirements of the airline, immigration and the authorities of each destination.

Please note that:

• All passengers are required to carry a valid travel document (including infants and children).
• A passport to travel outside the UK must be valid for the period of intended stay. If a visa is applicable, any child / infant must travel with an adult figure in the photograph of the visa.
• All citizens who are not from the UK must have their travel documents validated and boarding pass before going through the airport security area.
• To ensure compliance with all regulations, passengers should carry a valid passport (and visa if applicable) or a national identity card issued by a government of the UK on all routes. The passenger will pay fines, penalties or costs arising out of breach of this requirement.
• The Green cards, driving license, family books, notepads, maritime identification, a police report (issued in case of loss or theft travel document), military identification cards, among others, are not accepted as valid documents. If the photo IDs expired or damaged they will not be accepted on any flight.
• Data from travel documents of passengers (including children and infants) must be entered during the online check-in process. On all routes, passengers must present valid travel documents and online boarding passes at the airport security area and at the gate.

18. ABTA

ABTA: We are a Member of ABTA, membership number Y6417. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For more information about this and the benefits of ABTA’s ADR go to www.abta.com. We provide financial protection for your money when you buy a package holiday. If you buy other travel arrangements such as accommodation only this protection doesn’t apply.. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute. If we can’t resolve your complaint, go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com. You can also access the European Commission Online Dispute (ODR) Resolution platform at http://ec.europa.eu/consumers/odr/. This ODR platform is a means of registering your complaint with us; it will not determine how your complaint should be resolved. 

 

19. TERMS AND CONDITIONS BEST PRICE GUARANTEE

The Best Price Guarantee program starts at 15/05/2024 and only applies to those bookings purchased after that date.  Exoticca  reserves the right in our sole discretion to modify or discontinue the Best Price Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to you. The terms that are in effect at the time of your claim will determine your eligibility under the Best Price Guarantee. Our failure to enforce any provision of these terms and conditions shall not constitute a waiver of that provision.

To be eligible for the Best Price Guarantee, you must have purchased an Exoticca booking. In the unlikely event that you find a lower rate for your Best Price Guarantee eligible booking, we will, in all cases of Best Price Guarantee eligible bookings, offer you the difference as a Non Refundable Wallet credited to your Account.

Isolated components booked without being a part of a Travel Package trip are not eligible for the Best Price Guarantee. Changed or canceled bookings are not eligible for the Best Price Guarantee.

19.1. Notifications:

You may make a claim under the Best Price Guarantee from the time you make your Best Price Guarantee Eligible Booking until 11:59 p.m. local time at your location, three (3) days prior to the trip departure. Claims must be submitted online via the online contact form and shall be supported with valid documentation (screenshots or other documentation). The lower price must be available for booking at the time the claim is submitted. 

19.2. Comparison criteria:

The Best Price Guarantee is available only for exact itinerary matches, including property name and location, room type, rate plan, occupancy, cancellation policy, and the exact same dates of travel as when the Best Price Guarantee Eligible Booking was made. The comparison must be to the same Travel Package purchased standalone through another website. In this sense, must be an “apples-to-apples” comparison:

• It is for the same travel dates.

• It is for the same destination.

• It is for the same flight numbers.

• It is for the same airline and cabin class (Ie: First Class, Business Class, Economy Class, PremiumEco, Economy Plus).

• It is for the same departure city / airport.

• It is for the same passenger type and number involved in the trip (ie: number of adults, children or babies).

• It is for the same hotel category with the same amenities and location. 

The Best Price Guarantee applies only to the cost of the booked Travel Package excluding any taxes and fees collected by us from you at the time of booking. The Best Price Guarantee does not apply to any taxes or fees collected by any third party from you, such as those taxes and fees a provider in destination may collect directly from you when you stay in destination. The Best Price Guarantee is not available for bookings on websites where the hotel, itinerary, or similar booking details are unknown until after purchase. You must meet all requirements imposed on the lower price (if any), including, without limitation, residency, regional, and age-related requirements. 

The Best Price Guarantee applies only to prices both advertised and available to the general public on an official website and for the same market. The rate must be quoted and booked in the same currency and in the same language as Exoticca’s applicable website.

This does not include rates offered in a membership program websites; corporate discounts or rates; group trips, rates from Exoticca’s partners (for example, Despegar or El Corte Inglés), charter, rewards program, incentive, meeting, convention, consolidator, or interline prices; prices obtained via auction or similar process; or prices available only by using a coupon, loyalty program or other promotion not offered to the general public, . The lower rate may not come from a website where you call to get the rate or from an email that you received or a membership rate or subscription program rate from a third-party booking channel. The rate is not a special promotional offer giving rise to an additional discount after booking confirmation (such as promotional codes provided after signing up to a newsletter).

19.3. Procedure of BPG application review:

All requests are subject to verification by Exoticca. We will not accept screenshots or other purported evidence of a lower price that cannot be independently confirmed by Exoticca, nor will we verify any request that we believe, in our sole discretion, is the result of a printing or other error, or is made fraudulently or in bad faith. 

Claims will be reviewed and approved/rejected within a maximum of 24-hours from the date of the claim. The price difference will be refunded to the customers as a Non Refundable Wallet travel credit, not a cash refund, only applicable for future bookings.

20. Refer a Friend Program

• Participants in the program must be aged 18 or over. 
• Referral credits and discounts are not refundable. 
• Referrers' credits are valid for 24 months from the date they are earned (from the moment the friend who has been invited pays the deposit for their first Exoticca trip using a referral code). 
• Credit will be awarded to the referrer within a few hours after his referred friend has paid the deposit of his first trip.  
• The referral credit can only be redeemed by a new customer during the period between day one when the customer creates their Exoticca account and 23:59:59h of the 90th day of being an Exoticca customer. From that day on, the customer will not be able to benefit from this promotion, regardless of the date on which they received the invitation with the reference code. 
• Referred friends must be new customers who have never booked or travelled with Exoticca before. 
• Referred friends may not be on the same booking or sharing a room with the person who referred them. 
• Only one person per room is permitted to use their credit on a booking with Exoticca. 
• Each Participant may share their referral code as many times as they wish during the term of this program. 
• Referred friends must provide the personal code of the referrer at the time of booking, to receive the discount and generate a GBP 100 referral credit for their referrer. 
• If a referred friend books via call centre, the referral code of the person who referred them should be provided upon booking. 
• Referred friends can only use their referral code for their first reservation. If this booking is later cancelled, the code cannot be reused. 
• Multiple referral credits may be combined with each other and with any other credits on your account and can be used on any future bookings. 
• Referral credits can only be used to make a new booking. They cannot be used to add or change an insurance policy. 
• Each Referral Credit awarded must be applied in whole to a single booking. Any amount remaining once the booking balance is paid in full will be forfeited and may not be carried over to another booking. 
• Passengers travelling in private groups are not eligible for this program. 
• The referral codes generated from this promotion are personal and non-transferable, and under no circumstances may be subject to exchange, alteration or compensation. It is strictly prohibited to reproduce, make available to the public, modify, sell or distribute in any way such referral codes. 
• Exoticca reserves the right to cancel this promotion in case of force majeure that would make it impossible to continue the promotion, in accordance with the provisions of these T&Cs. Eventually, some modifications may be published during the promotion and will be considered as annexes to the present T&C and an integral part of the same. 
• Exoticca reserves the right to block and/or cancel without prior notice all those codes that, according to the criteria of the organizing entity, have been generated fraudulently. Exoticca may disable access to the beneficiary account of such codes, in those cases that do not comply with the policy of the company, and/or defraud, alter or disable the proper functioning and normal and regulatory course of the promotion; and may exercise the legal actions that may apply. 
• Exoticca is not responsible for any loss, damage, theft, delay or any other circumstance attributable to third parties (collaborators, agents, distributors, etc.) or the internet that may affect this promotion. Likewise, Exoticca is not responsible for any damages that may arise from participation in the promotion. Exoticca is exonerated from incidents and events of any kind that are caused by external acts of bad faith or by incidents resulting from breakdowns in the telephone, computer or electrical network. 
• Participation in this promotion implies knowledge and acceptance of these T&Cs by the Participants. Acceptance implies being governed by these T&C during the development of the Promotion. The policies, mechanics and restrictions are not subject to appeal, negotiation or modification of any kind. Exoticca reserves the right to make any type of change without prior notice, so the Participant agrees to periodically review the Rules and Regulations during the validity of the Promotion.

 

21. £100 off your first trip for selected new newsletter subscribers

Discount only applicable to your first reservation. For selected new newsletter subscribers only. Discount valid for 90 days from receipt of the email containing your voucher, on bookings with no minimum value. Discount per reservation, not passenger. Cannot be added to other promotions or to other discounts of the same type. Only valid for first payments on new bookings, not valid for activities, add-ons, or second payments.

22. Special discount code

Discount code offers a discount of £200 on total price of at least £2000.

The value of the discount may never exceed the amount of the ticket on which the discount is applied (fare, handling fees, taxes, etc.).

Only valid for UK bookings.

Valid on new bookings made in the UK between November 23rd, 2023 until February 23nd, 2024 (inclusive).

Discount Codes can only be applied at the time of booking. The discount cannot be applied to existing bookings.

Discount Code is per Booking and not per person.

Discount code is not accumulative with other promotional discounts or codes. 

Not refundable if you cancel the booking made.

Available through Exoticca ́s UK direct sales channels via web through exoticca.com and via the Call Center  (+44 20 8068 3176). 

Not valid for the Advisors Portal (B2B Bookings).

 The offer is limited.

Discount codes may be canceled without notice in the event of misuse or fraudulent use.

23. Terms and conditions of the Exoticca GO rewards program:

Enrollment in Exoticca GO is free and automatic upon newsletter subscription, account creation or upon booking your first tour. By joining the Exoticca GO program you agree to subscribe to the Exoticca newsletter.

The Exoticca GO program consists of two levels (“Level 1” and “Level 2”), based on the number of completed bookings.

 

Level 1 requirements:

• 0 completed bookings.
• Exoticca Go subscription.
• All users who were subscribed to the Exoticca newsletter are included in the program at Level 1, and will continue to receive them as members of Exoticca Go.

Level 2 requirements:

• At least 1 completed booking. All users who are already in the Level 1 and make at least 1 booking from the launch of the program.

 

 Level 1 benefits:

• £100 discount for the first booking. T&Cs: Discount only applicable to your first reservation. Discount valid for 90 days from receipt of the email containing your voucher, on bookings with no minimum value. Discount per reservation, not passenger. The discount cannot be added to other promotions or to other discounts of the same type. Only valid for first payments on new bookings, not valid for activities, add-ons, or second payments. 
• Exclusive Deals: Priority access to promotions and discounts through Exoticca Go newsletters.
• Free Price lock 24 hours: Not ready to book yet? Hold the trip at the current price totally free of charge for 24 hours. We pay the difference if the price goes up. Select “Lock this price for 24 hours” at checkout for a free price hold.

 

Level 2 benefits. Includes all Level 1 benefits, plus:

• Priority Access to new trips: Priority access to trips and destinations through CRM communications (newsletter).
• £1,000 in travel credit. T&Cs: 
  • This promotion applies to all bookings made after inclusion in the Level 1 of the Exoticca Go program. You will receive a voucher (“Travel Credit”) of £1,000 in your Exoticca Wallet with an expiration date of 12 months. You can use this Travel Credit for your future Exoticca bookings for 12 months from the date of your first booking.
  • You can only use the Travel Credits by applying them up to 5% of the booking value for each future booking.
  • These Travel Credits are personal and non-transferable. Future reservations will be made by the main passenger of the first reservation and can only use this credit wallet for new reservations and for the first payment.
  • The travel credit generated is only valid for new bookings, not valid for hotel upgrades, optional excursions, extra nights or any other upsell after the booking confirmation.
  • In case of cancellation of the reservation on which the Travel Credit has been generated and/or applied, the credit will be revoked.
  • These Travel Credits cannot be combined with other promotions or credits, vouchers or wallets offered by Exoticca (except for money generated as Exoticca Wallet for cancellations or compensations)
  • You may use these Travel Credits at all available Exoticca destinations.
  • Exoticca reserves the right to revoke the credit if the customer does not pay the full remaining amount of the booking according to the payment plan and/or fraudulent use of the credit is detected.

 

General terms:

a) Exoticca reserves the right to cancel this promotion in case of force majeure that would make it impossible to continue the promotion, in accordance with the provisions of these T&Cs. Eventually, some modifications may be published during the promotion and will be considered as annexes to the present T&C and an integral part of the same.

b) Exoticca reserves the right to block and/or cancel without prior notice all those credits that, according to the criteria of the organizing entity, have been generated fraudulently. Exoticca may disable access to the beneficiary account of such credits, in those cases that do not comply with the policy of the company, and/or defraud, alter or disable the proper functioning and normal and regulatory course of the promotion; and may exercise the legal actions that may apply.

c) Exoticca is not responsible for any loss, damage, theft, delay or any other circumstance attributable to third parties (collaborators, agents, distributors, etc.) or the internet that may affect this promotion. Likewise, Exoticca is not responsible for any damages that may arise from participation in the promotion. Exoticca is exonerated from incidents and events of any kind that are caused by external acts of bad faith or by incidents resulting from breakdowns in the telephone, computer or electrical network.

d) Participation in this promotion implies knowledge and acceptance of these T&Cs by the Participants. Acceptance implies being governed by these T&C during the development of the Promotion. The policies, mechanics and restrictions are not subject to appeal, negotiation or modification of any kind. Exoticca reserves the right to make any type of change without prior notice, so the Participant agrees to periodically review the Rules and Regulations during the validity of the Promotion.

e) The program began in September 2024 and does not have a specific end date. Exoticca may discontinue the program at any time. By doing so, you will have the right to use the credits already earned until their expiration date.

f) In the event that any Member obtains benefits in a manner that violates these Terms and Conditions (including, without limitation, obtaining credits through false transactions, committing fraud, applying malicious refunds, making multiple reservations, selling, transferring or exchanging credits or promotional codes, submitting false information, hacking accounts, breaking laws or taking actions that Exoticca considers malicious), Exoticca reserves the right, to the extent permitted by law, to block or cancel the Member's Account, cancel all credits or benefits in the Account that have been obtained in a manner contrary to the rules, or cancel or suspend the user's membership status or related benefits without prior notice. Exoticca also reserves the right to investigate the legal liability of users who have violated applicable rules.

g) As an Exoticca GO Member, it is your responsibility to read and understand these Terms and Conditions, as well as any other information that Exoticca publishes in connection with its loyalty program, in order to fully understand your rights and obligations. Please contact Exoticca’s customer service if you have any questions regarding the Exoticca GO program.

h) All interpretations of these Terms and Conditions will be made in the sole and absolute discretion of Exoticca.